At HastyShop.com, we strive to ensure customer satisfaction by offering a transparent and hassle-free returns and exchange policy. Please read our policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- The product must be unused, in its original packaging, and in resalable condition.
- A request for return or exchange must be made within 7 days of receiving the product.
- Products with manufacturing defects or damaged during delivery are eligible for free replacement or refund.
2. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Perishable goods (e.g., food, flowers, etc.).
- Personal hygiene items (e.g., undergarments, skincare, etc.).
- Customized or personalized products.
- Items marked as "final sale" or "non-returnable" at the time of purchase.
3. Process for Returns
To initiate a return, follow these steps:
- Contact Us: Email us at info@HastyShop.com or call [03289168300] with your order details and reason for return.
- Approval: Once your return request is approved, you will receive instructions on how to send the product back.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refund Processing: Once we receive and inspect the product, a refund will be processed to your original payment method within 7-10 business days.
4. Process for Exchanges
If you'd like to exchange a product:
- Contact Us: Reach out to us with your order details and the product you wish to exchange.
- Approval: Once approved, send the product back in its original condition.
- Exchange Shipping: Shipping costs for exchanges are the customer's responsibility unless the exchange is due to a defect or error on our part.
- Replacement: Upon receiving the returned product, we will ship the replacement item.
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Notify us immediately by emailing info@HastyShop.com or calling [03289168300].
- Provide photos or videos of the damaged item and its packaging for verification.
- We will arrange for a free replacement or full refund, as per your preference.
6. Contact Us
For any questions or assistance with returns and exchanges, please contact us:
Thank you for shopping with HastyShop.com! We value your trust and aim to make your shopping experience delightful and worry-free.
